Ericsson iPECS-100 - 2.10 AUTOMATIC SYSTEM TIME SYNCHRONIZATION

iPECS-LIK
Feature Description & Operation Manual
Issue 6.1
27
STATION GROUPS
1
ACD Group (PGM 191)
SYSTEM
1
ACD Pack (PGM 175-Btn 9)
2
Discovery Manager Print (Output ACD Event Msg)
(PGM 160-Btn 13)
2.5.6 Event Messages
Description
Each ACD group sends messages for group and agent events over the defined Serial or TCP
port. These event messages are employed by 3rd party applications to provide enhanced Call
Center functionality. Details of the event messages are provided in the iPECS 3
rd
Party Support
Guide.
Operation
System
When enabled, Event messages are sent automatically
Conditions
Programming
Related Features
• Station Groups
Hardware