iPECS-LIK
Feature Description & Operation Manual
6.9
CALL/QUEUING
Description
Any station can call the Attendant by dialing the Attendant Call code “9”. When an Attendant
call experiences a busy, the call is queued to the Attendant group. The call will be delivered to
the first available Attendant.
Operation
To call the Attendant
1. Dial “9”, the Attendant Call Code.
Condition
1. Call routing order follows the order of entry in the Attendant Assignments program.
2. The Attendant is informed of a queued Attendant call by the [HOLD] button LED
flashing. The calling intercom party will receive ring-back tone or MOH, as specified.
3. Calls to the Attendant’s station intercom number are sent to the Attendant station
dialed as with any intercom call.
4. When an attendant calls another busy attendant by dialing station number, busy
tone is received and camp-on is available.
Programming
SYSTEM 1 Attendant Assignment (PGM 164)
2 MOH (PGM 171-Btn 2)
3 Attendant Call Queuing Tone (PGM 160-Btn 1)
Related Features
Attendant Positions
Intercom Call (ICM Call)
Hardware
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