Ericsson iPECS-100 - Alternate Attendant

iPECS-LIK
Feature Description & Operation Manual
Issue 6.1
350
6.2 ALTERNATE ATTENDANT
Description
This feature allows an Alternate answer point while the Attendant station is in an unavailable
mode. When in the unavailable mode, the next available Attendant in the Attendant group will
receive Attendant calls and recalls.
Operation
Attendant
To assign a flexible button to activate {ALT ATD} button
1. [PGM] + {FLEX} + “562” + [SAVE]
To toggle Attendant Unavailable feature
1. Dial “562”, the Alternate Attendant code or press {ALT ATD}.
Conditions
1. Alternate Attendant activates the DND feature at the Attendant station and affects
all calls to the Attendant station.
2. A Flex button can be assigned to activate Alternate Attendant. The {ALT
ATTENDANT} button LED indicates the status of the Alternate Attendant feature,
On: Attendant unavailable.
3. A station, which is receiving calls forwarded from the System Attendant, cannot use
the Alternate Attendant feature.
4. All except for one attendant can activate Alternate Attendant. When the last
Attendant attempts to activate this feature, error tone is received.
5. An Attendant forwarded to an unavailable Attendant is also considered to be in the
unavailable Attendant mode.
6. When there is a queued Attendant call, unavailable Attendant stations [HOLD]
button will flash but no audible ring is provided and the station cannot retrieve the
call. When an Attendant changes from unavailable to available status, any queued
Attendant calls will be available to the Attendant.
Programming
Related Features
Hardware