iPECS-LIK
Feature Description & Operation Manual
2.22
CO/IP QUEUING
Description
When CO/IP lines are busy, permitted users can request to be placed in queue awaiting the
CO/IP line or a CO/IP line in the same group to become available. When an appropriate CO/IP
line becomes available, the system calls the waiting station on a first in first out basis.
Operation
iPECS Phone
To request to be placed in queue for a busy CO/IP line
1. Press busy {CO/IP} or {CO/IP GRP} button.
2. Press the [MSG/CALLBK] button, confirmation tone is received.
3. Hang-up, the [MSG/CALLBK] LED flashes.
To cancel the queue from the queued station
1. Press the [MSG/CALLBK] button, the [MSG/CALLBK] LED extinguishes.
SLT
To request to be placed in queue while receiving “All Lines Busy” signal
1. Momentarily press the hook-switch.
2. Dial “556”, the Callback feature code.
To cancel the queue from the queued station
1. Lift the handset.
2. Dial “556”, the Callback feature code.
System
When a CO/IP line becomes available
1. Send distinctive Queue recall to the station with oldest queue, flash appropriate
{CO}/{IP} line button LED. Make CO/IP line and station busy to all other users.
Conditions
1. A CO/IP line can have any number of simultaneous queue requests.
2. A station may only have a single active CO/IP queue request. Activating a new
queue request will replace, and thus cancel, an existing queue.
3. A Queue recall will always signal the station with tone ring, ignoring the station’s
assigned Intercom Signaling mode.
4. Queue recall will bypass a busy station, and place the station at the bottom of the
queue list.
5. Queue recall will signal a station for 15 seconds, after which, the station is removed
from the queue; the queue is cancelled.
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