iPECS-LIK
Feature Description & Operation Manual
2.5.7 Group Mail Box
Description
A mailbox can be associated with a Station Group. Calls to the group are assigned to overflow
and can be otherwise re-routed to the Station Group Mail box. When routed to Voice Mail,
messages are placed in the assigned Station Group Msg Wait Station mailbox.
Messages are retrieved in the same manner as normal voice messages employing the Station
Group number as the station number and the defined Station Mailbox Password. Messages
can be retrieved only if a {GROUP MAILBOX} Flex button is assigned to the station.
Operation
Agent iPECS Phone
To assign a {GROUP MAILBOX} Flex button;
1. [PGM] + {FLEX} + VM Group + Group Msg Wait Station + [SAVE]
To retrieve Station Group Voice Mail
1. Lift the handset or press the [SPEAKER] button
2. Press {GROUP MAILBOX} button to receive the “Password” prompt.
3. Dial the ACD Group number + Group Mailbox password to receive the “Number of
Messages” prompt.
4. Dial desired option code.
5. At completion of session, hang-up to return to idle.
To leave a voice message
1. After Greeting and beep, leave the message.
2. Hang up to quit recording or dial “*” for further options.
Conditions
1. The System Administrator or Supervisor may change the Group Mailbox password.
2. An external caller (CO/IP call) cannot access the Group Mailbox to retrieve
messages.
Programming
STATION GROUPS 1 Group Attributes (PGM 191)
2 Mailbox Message Wait Station (PGM 191-Btn 24-2)
3 Mailbox Password (PGM 191-Btn 24-3)
Related Features
External Auto Attendant/Voice Mail
Station Groups
VMIM/VSF Voice Mail
Supervisors
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