Ericsson iPECS-100 - Page 27

iPECS-LIK
Feature Description & Operation Manual
Issue 6.1
13
terminated and the new login is honored. An Agent may login to two (2) groups at one time,
logging into and out of the primary and secondary group separately.
Operation
Agent iPECS Phone
To assign {LOGIN} or {LOGOUT} buttons:
1. [PGM] + {FLEX} + Login or Logout code + ACD Group Number (optional) + [SAVE]
To Login to a primary group using the Agent Id;
1. Lift handset or press [SPEAKER] button,
2. Dial “581” the ACD Agent Primary Login code or press the Login Flex button,
3. Dial the ACD group number,
4. Dial the Agent ID, the agent is logged into the ACD group.
To Logout of the primary ACD Group;
1. Lift handset or press [SPEAKER] button,
2. Dial “582” the ACD Agent Primary Logout code or press the Logout Flex button.
3. Dial the ACD group number,
4. Dial the Agent ID, the agent is logged into the ACD group.
To Login to a secondary group using the Agent Id;
1. Lift handset or press [SPEAKER] button,
2. Dial ‘583’ the ACD Agent Secondary Login code or press the Login Flex button,
3. Dial the ACD group number,
4. Dial the Agent ID, the agent is logged into the ACD group.
To Logout of the secondary ACD Group;
1. Lift handset or press [SPEAKER] button,
2. Dial “584” the ACD Agent Secondary Logout code or press the Logout Flex button.
3. Dial the ACD group number,
4. Dial the Agent ID, the agent is logged out of the ACD Group.
SLT
To Login to a primary group using the Agent Id;
1. Lift handset,
2. Dial “581” the ACD Agent Primary Login code,
3. Dial the ACD group number
4. Dial the Agent ID, the agent is logged into the ACD group.
To Logout of the primary ACD Group;
1. Lift handset,
2. Dial “582” the ACD Agent Primary Logout code.
3. Dial the ACD group number
4. Dial the Agent ID, the agent is logged out of the ACD Group.
To Login to a secondary group using the Agent Id;
1. Lift handset,
2. Dial “583” the ACD Agent Secondary Login code,
3. Dial the ACD group number