Ericsson iPECS-100 - Page 33

iPECS-LIK
Feature Description & Operation Manual
Issue 6.1
19
3. Dial Reason Code (“0” ~ “9”, “*” or “#”)
Or,
1. Press {ACD ON/OFF DUTY (GROUP)} button.
2. Dial Reason Code (“0” ~ “9”, “*” or “#”)
Or,
1. Press {ACD ON/OFF DUTY (GROUP)(REASON)} button.
To return to an On-duty state;
1. Dial “571”, Agent On/Off Duty Code
2. Dial ACD group number
Or,
1. Press the {ACD ON/OFF DUTY (GROUP)} button.
Or,
1. Press the {ACD ON/OFF DUTY (GROUP)(REASON)} button.
To assign an {ACD ON/OFF DUTY IN ALL HUNT GROUP} button;
1. [PGM] + {FLEX} + the code for {Agent On/Off duty in all hunt group} + (optional
Reason Code) + [SAVE]
2. The code for {Agent On/Off duty in all hunt group} is in PGM109-Btn 17.
If a station is included in two or more hunt group, To go to ON duty in all hunt group when the
user is OFF duty in more one hunt group
1. Dial the code for {Agent On/Off duty in all hunt group} button.
Or,
1. Press {ACD ON/OFF DUTY IN ALL HUNT GROUP} button.
Or,
1. Press {ACD ON/OFF DUTY IN ALL HUNT GROUP(REASON)} button.
If a station is included in two or more hunt group, To go to OFF duty in all hunt group when
the user is ON duty in all hunt group;
1. Dial the code for {Agent On/Off duty in all hunt group} button.
2. Dial Reason Code (“0” ~ “9”, “*” or “#”)
Or,
1. Press {ACD ON/OFF DUTY IN ALL HUNT GROUP} button.
2. Dial Reason Code (“0” ~ “9”, “*” or “#”)
Or,
1. Press {ACD ON/OFF DUTY IN ALL HUNT GROUP(REASON)} button.
SLT
To toggle to Off-duty state from On-Duty;
1. Lift handset or press [SPEAKER] button,
2. Dial “571”, Agent On/Off Duty Code
3. Dial ACD group number
4. Dial Reason Code (“0” ~ “9”, “*” or “#”)
To return to an On-duty state;
1. Lift handset or press [SPEAKER] button,
2. Dial “571”, Agent On/Off Duty Code
3. Dial ACD group number