11. 5. 2. Troubleshooting > Problems with the printing quality >
Paper rubs against the Printhead
Cause Corrective Action
The type of paper
specified in the printer
driver does not match
the type loaded in the
printer.
Load paper of the same type as you have
specified in the printer driver.
(See "Loading Rolls in the Printer (6.2.2).")
(See "Loading Sheets in the Printer (6.3.1).")
Make sure the same type of paper is specified in
the printer driver as you have loaded in the
printer.
1. Press the Stop button and stop printing.
2. Change the type of paper in the printer
driver and try printing again.
Paper has been loaded
incorrectly, causing it
to wrinkle.
Reload the paper.
(See "Loading Rolls in the Printer (6.2.2).")
(See "Loading Sheets in the Printer (6.3.1).")
The Printhead is set
too low in the Control
Panel menu.
In the Control Panel menu, set Head Height to
Automatic.
(See "Troubleshooting Paper Abrasion and
Blurry Images (Head Height) (
7.1.5).")
You are printing on
heavyweight paper or
paper that curls or
wrinkles easily after
absorbing ink.
When printing on Heavyweight Coated Paper or
other paper-based media, choose a
VacuumStrngth setting of Strong or
Strongest in the Control Panel menu. If the
paper still rubs, set Head Height to Highest in
the Control Panel menu.
(See "Adjusting the Vacuum Strength
(VacuumStrngth) (
7.2.7).")
(See "Troubleshooting Paper Abrasion and
Blurry Images (Head Height) (
7.1.5).")
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