Philips Sopho 2000 IPS - Page 114

– 96 – NWA-008845-001 Rev.5.0
32ch1002.fm
DESCRIPTION DATA
•
(1)
(2)
Y=5 C.O. (DDD/FX/WATS) Incoming
Call
X-XXXXXXXX: Pilot station No. of ACD
group
0: Not provided
1: To provide
•
(1)
(2)
Y=6 Tie Line Incoming Call
X-XXXXXXXX: Pilot station No. of ACD
group
0: Not provided
1: To provide
•
(1)
(2)
Y=7 DID/Automated Attendant Call
X-XXXXXXXX: Pilot station No. of ACD
group
0: Not provided
1: To provide
•
(1)
(2)
Y=B Designation of number of queuing in
each ACD group
X-XXXXXXXX: Pilot station No. of ACD
group
0 : To provide (See CM42>16)
1: Not provided
Specify the maximum number of queuing in
each ACD group.
(1)
(2)
16
01-99 : 1 call-99 calls
NONE : No limit
Specify the basic call answer delay time for
use in PEG Count analysis.
•
(1)
(2)
Y=0
16
01-30: 4-120 seconds
(4 second increments)
If no data is set, the default setting is 32-36
seconds.
Assign the access code for ACD Station Busy
Out Set and Reset.
•
(1)
(2)
Y=0-3 Numbering Plan Group 0-3
X-XXXX: Access Code
A044: Busy Out Set
A045: Busy Out Reset
A
CM17
CM42
CM41
CM20
B
AUTOMATIC CALL DISTRIBUTION (ACD)