Philips Sopho 2000 IPS - Page 115

– 97 – NWA-008845-001 Rev.5.0
32ch1002.fm
To provide DID Number Conversion for an ACD Group:
See DID DIGIT CONVERSION. Page 303
DESCRIPTION DATA
Assign the ACD Busy Out key on the D
term
, if
required.
•
(1)
(2)
Y=00
My Line No. + + Key No.
F0044: ACD Busy Out
Assign the Release key on the D
term
, if
required.
•
(1)
(2)
Y=00
My Line No. + + Key No.
F1020: Release
Specify the processing for an incoming call
when all ACD stations are busy.
(1)
(2)
212
0 : Busy Tone Connection
1: Queuing
Specify the processing for a held call after the
agent sets the ACD Busy Out.
(1)
(2)
214: For the held call from Tie Line
0 : Reconnected by Switch Hook Flash
1 : Disconnected
(1)
(2)
215: For the held call from C.O. Line
0 : Reconnected by Switch Hook Flash
1 : Disconnected
Specify whether the transferred C.O. call from
a station or an attendant is placed into queuing
mode when all ACD stations are busy.
NOTE: This data is only effective when
CM08>212 is set to 1.
(1)
(2)
227
0 : The call is placed into queuing
mode NOTE
1 : Recall to the transferring station when
the call is transferred from a station, or
attendant Camp-On is set when the
call is transferred from Attendant
Enable the ACD Busy Out set and reset from
the secondary extension.
(1)
(2)
442
0 : Available
1 : Not available
B
CM90
,
,
CM08
END
AUTOMATIC CALL DISTRIBUTION (ACD)