Troubleshooting
R&S
®
FSW
1397User Manual 1173.9411.02 ─ 43
Figure 16-1: Event Viewer
5. Enter a file name and select "Save"
Collect the error information and attach it to an email in which you describe the prob-
lem. Send the email to the customer support address for your region as listed on the
Internet (http://www.customersupport.rohde-schwarz.com).
Packing and transporting the instrument
If the instrument needs to be transported or shipped, observe the notes described in
Chapter 5.1.1.1, "Unpacking and Checking the Instrument", on page 25.
16.7 Contacting Customer Support
Technical support – where and when you need it
For quick, expert help with any Rohde & Schwarz equipment, contact one of our Cus-
tomer Support Centers. A team of highly qualified engineers provides telephone sup-
port and will work with you to find a solution to your query on any aspect of the opera-
tion, programming or applications of Rohde & Schwarz equipment.
Up-to-date information and upgrades
To keep your instrument up-to-date and to be informed about new application notes
related to your instrument, please send an e-mail to the Customer Support Center stat-
ing your instrument and your wish. We will take care that you will get the right informa-
tion.
Contacting Customer Support
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