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Item Description
Input Timeout Processing Method
Max Count of Input
Timeouts
Set the maximum number of input timeouts.
Timeout Time Set the timeout time.
Play Voice Prompts for
Input Timeout
• Enable.
• Disable.
Not enabled by default.
Voice Prompts
Select a voice prompt file. You can configure voice prompt files in
Voice
Management
>
IVR Services
>
Media Resources Management
.
Voice Prompts Play
Count
Set the number of voice prompts.
Configuring IVR nodes
You can configure three types of IVR nodes: call node, jump node, and service node.
Avoid the following misconfiguration:
• No operation is configured for a node.
• Several nodes form a loop. The subscriber has no other options except jumping around these
nodes.
• The IVR process jumps from node to node for more than eight times.
Configuring a call node
Use call nodes to configure the secondary call function. You can configure two kinds of dial plans for
a call node: normal secondary call and extension secondary call. If you configure both dial plans for
a call node, the extension secondary call plan takes precedence over the normal secondary call
plan.
To handle input errors and input timeouts, configure error processing and timeout processing
methods for a node. If you do not configure the methods, global processing methods apply.
Select Voice Management > IVR Services > Advanced Settings from the navigation tree, click the
Call Node List tab, and click Add to access the following page.
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