431
2. Marketing and sales department menu
This menu plays the audio file Welcome1.wav. Then, the following events occur:
If the user dials 0, the system dials the number 500 to call the attendant.
If the user dials 1, the system jumps to the major financial customer department menu.
If the user dials 2, the system jumps to the carrier customer department menu.
If the user dials 3, the system jumps to the SME department menu.
If the user dials *, the system returns to the previous menu.
3. Telecom product sales department menu
This menu plays the audio file Welcome2.wav. Then, the following events occur:
If the user dials 0, the system dials the number 500 to call the attendant.
If the user dials 1, the system plays the audio file that introduces product A.
If the user dials 2, the system plays the audio file that introduces product B.
If the user dials 3, the system plays the audio file that introduces product C.
If the user dials *, the system returns to the previous menu.
4. Government production sales department
This menu plays the audio file Welcome3.wav. Then, the following events occur:
If the user dials 0, the system dials the number 500 to call the attendant.
If the user dials 1, the system plays the audio file that introduces product D.
If the user dials 2, the system plays the audio file that introduces product E.
If the user dials 3, the system plays the audio file that introduces product F.
If the user dials *, the system returns the previous menu.
Configuration procedure
1. Upload media resource files:
# Upload a media resource file.
Select Voice Management > IVR Services > Media Resources Management from the
navigation tree to access the following page.
Figure 827 Configuring media resource
a. Enter 1000 for Media Resource ID.
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