Spectra T50e - Remote Support

Chapter 1—Library Overview Library Features
August 2017 User Guide—Spectra T50e Library
25
SeeAssignaGlobalSpareDriveonpage174forinstructionsonhowto
configureaGlobalSparedriveandUsingaGlobalSpareDriveonpage402
formoreinformation.
Hardware Health Monitoring
BlueScaleHardwareHealthMonitoring(HHM)providesbasic
informationaboutpower‐onhoursandroboticmoves.
Media Lifecycle Management
BlueScaleMediaLifecycleManagement(MLM)helpsyoumanageyour
datacartridgesbygivingyoutoolstopro‐activelydetectpotentialmedia
errorswellbeforetheyhappen.SeeChapter6–Configuringand
ManagingPartitions,beginningonpage154andChapter8–Configuring
andUsingMediaLifecycleManagement,beginningonpage226for
detailedinformationaboutconfiguringandusingtheMLMfeatures.
Remote Failure Recovery Management
FailurerecoverycanbemanagedremotelybyusingtheBlueScaleweb
interfacetoresetadriveorrebootthelibrary.
Remote Support
Theremotesupportfeatureusesaremotewebaccessapplication,WebEx
®
,
tofacilitateremoteproblemdiagnosis.Remotesupportpreservesyour
organization’ssiteanddatasecurity,givingSpectraLogicTechnical
Supportlimitedaccesstoyourlibrary.WithWebEx,TechnicalSupportcan
“drive”thelibrary,takingenoughcontroltogatherthedatarequiredto
speedunderstandingoftheproblem.SeeRemoteSupportIcononpage83
formoreinformation.
Shared Library Services (SLS) Partitioning
ThelibraryusesSharedLibraryServices(SLS)virtualizationtechnologyto
partitionthelibraryintoamaximumoffourvirtuallibraries.SLS
partitioningisanoptionyoucanaddtothelibrarybypurchasingan
activationkeyfromSpectraLogic.SeeChapter6–Configuringand
ManagingPartitions,beginningonpage154forinformationabouthow
partitionsfunctioninthelibraryanddetailedinstructionsforconfiguring
andusingpartitions.