Spectra T50e - Library Troubleshooting

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CHAPTER 12
Library Troubleshooting
Thischapterdescribestroubleshootingstepsyoucantake,asappropriate,
tohelpresolveproblemsyoumightencounterwhileoperatingthelibrary.
Trythesetroubleshootingproceduresbeforeyouopenasupportticketwith
SpectraLogicTechnicalSupport.Ifyouareunabletoresolvetheproblem
yourself,openasupportticket(seeOpeningaSupportIncidenton
page468).
Note: Thelibrarymustbeunderwarrantyorhaveavalidservice
contractinordertoqualifyforsupport(seeServiceContract
Extensiononpage487tolearnaboutservicecontracts).
Topi c
GettingHelpWithLibraryIssues page346
TroubleshootingLibraryHardwareIssues page347
TroubleshootingLibraryInitializationIssues page349
TroubleshootingBlueScaleUserInterfaceIssues page 350
TroubleshootingMLMIssues page353
TroubleshootingEncryptionIssues page354
ResolvingOperationalIssues page356
CapturingTraces page358
ViewHardwareHealthMonitoring(HHM)Data page361
ResettingtheLibrary page365
RestoringtheLibraryConfiguration page367
RestoreFromanAutoConfigurationSaveFile page368
RestoretheLibraryConfigurationUsingaSaved
Configuration
page374
RestoretheMLMandDLMDatabases page377
EmergencyMagazineRemoval page380