Spectra T50e - Configure AutoSupport Profiles

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CHAPTER 11
Configuring and Using AutoSupport
ThischapterdescribeshowtoconfigureanduseAutoSupportwithyour
library.AllAutoSupportfunctionalityisincludedwithyourlibrary
purchase.
AUTOSUPPORT OVERVIEW
AutoSupportconfiguresthelibrarytoautomaticallynotifysupport
personnelorotherswithmessageswhenspecificeventsoccur.Itcanalso
beusedtoopenorupdateasupportticketandsendittoaspecified
recipientortoSpectraLogicTechnicalSupport.AutoSupportcanbeused
withoutconfiguringthelibrarywith
emailaccessbysavingthe
AutoSupportLog(ASL)filesgeneratedbyAutoSupporttoaUSBdevice
andthenmanuallysendinganemailcontainingthestoredinformationto
SpectraLogicTechnicalSupport.
Note: ASLinformationisonlyfortroubleshootingpurposes.Thislog
informationisseparatefromthedatapathandcontainsno
customerdata.
Topi c
AutoSupportOverview thispage
ConfiguringAutoSupport page329
ConfigureMailRecipients page329
ConfigureAutoSupportProfiles page330
ConfigureAlarms(Optional) page335
ConfigureLogSetForwarding page337
UsingAutoSupporttoCreateorUpdateaTicket page339