Spectra T50e - Use the IBM Tape Diagnostic Tool (ITDT)

Chapter 13—Drive Troubleshooting Retrieving a Drive Trace or Drive Dump File
August 2017 User Guide—Spectra T50e Library
397
Use the IBM Tape Diagnostic Tool (ITDT)
DownloadITDTanditsrelateddocumentationdirectlyfromIBMʹsFix
Centralwebsite.ForinformationaboutnavigatingIBMʹswebsiteand
downloadingtheversionofITDTthatisappropriateforyouroperating
system,logontotheportal(seeAccessingtheTechnicalSupportPortalon
page466),opentheKnowledgeBase,andsearchforKBA‐01768,
DownloadingandinstallingITDT(IBMTapeDiagnosticTool).
UsethefollowingstepstodownloadandinstallITDTonacomputerthatis
connectedtothesameFibreChannelarbitratedlooporfabricasthedrives
inthelibrary.
1. LogintoIBM’swebsite(http://www‐933.ibm.com/support/fixcentral/),
usingyourindividualIBMID.
2. Selectthefollowingoptions:
 Product Group=SystemStorage
 Select from System Storage =Tapesystems
 Select from Tape Systems =Tapedriversandsoftware
 Select from Tape drivers and software =IBMTapeDiagnosticTool
(ITDT)
 Platform=Selectyouroperatingsystemfromthedrop‐downlist
andclickContinue.
3. Onthenextpage,selecttheversionofITDTthatyouwantto
download.Ifdesired,youcanselectmultipleversions.
Note: Ifyouareunsurewhichversiontoselect,clickShow Fix Detailstosee
additionalinformation.
4. ClickContinue.Ifyouarenotloggedintothewebsiteyet,youare
promptedtodosonow.
5. ChooseoneofthefollowingmethodstodownloadtheselectedITDT
installationfiles:
 Download using your browser (HTTP)
 Download using bulk FTP
 Download using Download Director
6. DownloadandreadtheITDTdocumentationforassistanceinusing
andsettinguptheprogram.
7. RefertotheITDTdocumentationforinformationaboutusingITDTto
retrievedrivedumpfiles.ContactSpectraLogicTechnicalSupportif
youneedassistance(see
ContactingSpectraLogiconpage7).
Important
You must use ITDT version 9.0 or later to gather a drive trace from LTO-7 drives.