Spectra T50e - Drive Troubleshooting

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CHAPTER 13
Drive Troubleshooting
Thischapterdescribesproceduresfordealingwiththemostcommon
problemsencounteredwiththelibrary’sdrives.Trythesetroubleshooting
proceduresbeforeyouopenasupportticketwithSpectraLogicTechnical
Support.Ifyouareunabletoresolvetheproblemyourself,openasupport
ticket(seeOpeningaSupportIncidentonpage468).Foradditional
troubleshootinginformation,refertothedrivedocumentation(seeLTO
UltriumTapeDrivesonpage19).
Note: Thelibrarymustbeunderwarrantyorhaveavalidservice
contractinordertoqualifyforsupport(seeServiceContract
Extensiononpage487tolearnaboutservicecontracts).
Topi c
TroubleshootingDrives page383
IdentifytheProblem page383
InterprettheDetailedDriveInformation page386
RetrievingaDriveTraceorDriveDumpFile page394
UsetheDriveTracesButton page395
UsetheIBMTapeDiagnosticTool(ITDT) page397
UsetheBlueScaleRetrieveDriveDumpUtility page398
ResettingaDrive page401
UsingaGlobalSpareDrive page402
UsetheGlobalSpareDrive page403
UndotheGlobalSpareDrive page405
UsingDLMtoTestanLTODrive page407
RuntheDLMDriveHealthVerificationWizard page408