Spectra T50e - Chapter 16 - Technical Support; Ccessing the; Technical; Support

Chapter 16—Technical Support Accessing the Technical Support Portal
August 2017 User Guide—Spectra T50e Library
466
ACCESSING THE TECHNICAL SUPPORT PORTAL
TheSpectraLogicTechnicalSupportportalprovidesaccesstothe
KnowledgeBase,thecurrentversionofBlueScalesoftwareforthelibrary,
drivefirmware,drivedevicedrivers,andadditionalserviceandsupport
tools.YoucanalsoopenorupdateasupportincidentanduploadASL
files.
Create an Account
AccesstoUserGuidesandcompatibilitymatricesdoesnotrequireyouto
createanaccount.Youmustcreateauseraccountandlogintoaccess
ReleaseNotesorrepairdocuments,todownloadthelatestversionof
BlueScalesoftware,ortoopenasupportincident.
Note: IfyouhavemultipleSpectraLogicproducts,theserialnumbers
forallproductsareassociatedwithyouraccount.Ifyoudonot
seetheserialnumbersforallofyourproductswhenyoulogin,
contactTechnicalSupport(seeContactingSpectraLogicon
page7).
1. AccesstheTechnicalSupportportalloginpageat
support.spectralogic.com.
2. Onthehomepage,clicksign up.
Figure 320 The Spectra Logic Technical Support portal home page.