Spectra T50e - Configuring Autosupport; Configure Mail Recipients

Chapter 11—Configuring and Using AutoSupport Configuring AutoSupport
August 2017 User Guide—Spectra T50e Library
329
CONFIGURING AUTOSUPPORT
IfyouhaveanyquestionsaboutconfiguringAutoSupport,contactSpectra
LogicTechnicalSupport(seeContactingSpectraLogiconpage7).
Note: Tosimplifyenteringtheinformationrequiredtoconfigureand
useAutoSupport,usetheBlueScalewebinterfaceorakeyboard
attachedtotheLCM.
Network and Support Contract Requirements Beforeyouconfigure
AutoSupport,SpectraLogicrecommendsconnectingthelibrarytoan
emailgateway.Youneedtodothefollowing:
 Connecta10/100BaseTEthernetcabletotheEthernetconnectoronthe
LCM(seeFigure10onpage35).
 Obtainthelibrary’sIPaddress,subnet,andgatewayaddress(see
ConfigureNetworkSettingsonpage100).
 ObtaintheAutoSupportCustomer/ContractNumberforthelibrary
fromSpectraLogic.
User Privilege Requirements Onlyauserwithsuperuseroradministrator
privilegescanconfiguretheAutoSupportfeatures.SeeUnderstanding
UserGroupsandSecurityonpage96forinformationaboutthethreetypes
ofusergroupsandwhattypesofprivilegeseachhas.
Configure Mail Recipients
Ifnotalreadycompleted,configureoneormoremailrecipientswho
shouldreceiveAutoSupportinformation(seeConfigureMailUserson
page104).Ataminimum,configureSpectraLogicTechnicalSupport
(autosupport@spectralogic.com)asamailrecipientifyouwantto
automaticallysendAutoSupportticketrequeststoSpectraLogicTechnical
Support.Ifdesired,youcanconfigureadditionalrecipients.
Notes:  Thedefaultautosupport@spectralogic.commailrecipientcan
beusedforanyASLorHHMfilesthataregeneratedbythe
library.Thisincludesthosegeneratedmanually,or
automaticallyinresponsetocriticaleventsorlogforwarding.
 Donotconfiguretheautosupport@spectralogic.commail
recipienttoreceivemessagesthatresultfromconfiguration
changesorsystemmessagesgeneratedbythelibrary.
 AutoSupportcanbeusedwithoutemailaccessbysavingthe
informationgeneratedbyAutoSupporttoaUSBdeviceand
thenmanuallysendingthestoredinformationtoSpectra
LogicTechnicalSupport.