Spectra T50e - Page 331

Chapter 11—Configuring and Using AutoSupport AutoSupport Overview
August 2017 User Guide—Spectra T50e Library
328
Send Log Sets
ThisfeatureletsyoumanuallygenerateastandardASLfileandemailitto
apre‐configuredrecipientorsaveittoaUSBdevice.YoucanusetheSend
LogSetsoptiontoopenorupdateasupportticketandsendittoa
specifiedrecipientortoSpectraLogicTechnicalSupport.TheASL
includedinthesupportticketincludesthefollowingtypesofinformation:
 Librarymessagelogs
 LibraryControlModule(LCM)logs
 LCMconfiguration(includingthecurrentphysicalconfiguration)
 AsimplifiedreportoftheMLMandDLMdatabases
 EngineeringChange(EC)versiondatafromallcomponents
 BlueScaleversion
 Contactinformationfordatacenterstaff
 OtherlibraryinformationspecifiedintheAutoSupportuserprofile
Log Forwarding
ThisfeatureconfiguresthelibrarytosendmonthlyASLfilesto
preconfiguredrecipients(seeConfigureLogSetForwardingonpage337).
Critical Alarms
Whenyouenablecriticalalarms,thelibraryautomaticallygeneratesan
ASLfilewheneveranyoftheeventsinthefollowingtableoccurs.Ifyou
configuredoneofyourAutoSupportprofilesastheAutoSendProfile,the
libraryautomaticallysendstheASLfiletothemailrecipientsinthe
AutoSendprofile.
Note: Ifyouselectautosupport@spectralogic.comasamailrecipientin
theAutoSendprofile,thelibraryalsosendstheASLfileanda
ticketrequesttoSpectraLogicTechnicalSupport.
For this event... An AutoSupport ticket request is generated...
Motion Restart Whenevermotionrestarts.Eachmotionrestartistreatedasaseparateevent
andresultsingenerationandsubmissionofanAutoSupportticketrequest.
Drive Failure Whenthelibrarydetectsadrivefailurethatresultsinthepercentageoffailed
drivesinapartitionmeetingorexceedingthespecifiedthreshold.
Thefollowingdriveproblemscangenerateadrivefailureevent:
 Failureofthedrivefirmwareorhardware
 Lossofcommunicationbetweenthelibraryandthedrive
 RemovalofadrivefromthelibrarywithoutusingtheBlueScaleDrive
RemoveorDriveReplaceoperation.
AutoSupportticketrequestsarenotgeneratedifthedriveisremovedfollowing
aDriveRemoveoraDriveReplaceoperation.
LCM Fails to
Initialize
IftheLCMfailstoproperlyinitialize.