Spectra T50e - Rack-Mounting Specifications

Appendix B—Media and Upgrades Library Support and Upgrades
August 2017 User Guide—Spectra T50e Library
487
LIBRARY SUPPORT AND UPGRADES
Thelibraryshipswiththeservicecontractandoptionspurchasedwiththe
library.Youcanrenewyourservicecontractorpurchasemorecapacityor
additionaloptionsdescribedinthissectionatalaterdate.
Service Contract Extension
YourinitiallibrarypurchaseincludesaBlueScaleSoftwareSupportkey
thatisvalidforthedurationofthewarrantyperiod,orforthedurationof
anyupliftedorextendedservicecontractyoupurchasedwiththelibrary,
whicheverislonger.AvalidBlueScaleSoftwareSupportkeyisrequiredin
ordertoupdatethelibrary’sBlueScalesoftwareandthefirmwarefor
librarycomponents,andtoobtaintechnicalsupport.
Whentheoriginalwarrantyorservicecontractexpires,arenewalcontract
canbepurchasedtocontinueservice.ContactSpectraLogictopurchasea
renewalcontract(seeContactingSpectraLogiconpage7).
BlueScale Software Updates
Upgradestothelibrary’sBlueScalesoftwarearefreeofcosttocustomers
whohaveacurrentservicecontractwithSpectraLogicTechnicalSupport.
Whenaservicecontractisrenewed,youmustgenerateanewBlueScale
SoftwareSupportkeyandenteritintothelibrarytoallowcontinuedaccess
toupdates.See
EnablingBlueScaleSoftwareSupport,Options,and
Upgradesonpage110forinformation.
SeeUpdatingtheBlueScaleSoftwareandLibraryFirmwareonpage414
forupgradeinstructions.
Important
When you renew or extend your service contract, you must generate a new
BlueScale Software Support key and enter the new key into the library to allow
continued access to updates (see
Enabling BlueScale Software Support, Options,
and Upgrades on page 110). If you have questions about your service agreement,
contact Spectra Logic Technical Support (see Contacting Spectra Logic on page 7).
Important
Updating the BlueScale software and the firmware for the library components
requires a current service contract with Spectra Logic Technical Support. The
BlueScale Software Support key associated with your service contract must be
stored in the library by entering it into the System Configuration screen. See
Enabling BlueScale Software Support, Options, and Upgrades on page 110 for
additional information.
If you have questions about your service agreement, contact Spectra Logic
Technical Support (see
Contacting Spectra Logic on page 7).