Spectra T50e - TROUBLESHOOTING MLM ISSUES

Chapter 12—Library Troubleshooting Troubleshooting BlueScale User Interface Issues
August 2017 User Guide—Spectra T50e Library
350
TROUBLESHOOTING BLUESCALE USER INTERFACE ISSUES
Thissectionprovidesinformationaboutpotentialissuesthatyoumay
experiencewhileusingthelibrary’sBlueScaleuserinterface,eitherfrom
theoperatorpanelorthroughthewebinterface(RLC).
Issue Resolution
BlueScale screens
exhibit display
problems
Occasionally,theBlueScaleinterfacemayexhibitdisplayproblems(for
example,onescreendisplaysontopofanother),eitherontheoperatorpanel
userinterfaceorthroughthewebinterface.
Usetherefreshbutton( )onthestatusbartorefreshthescreen.
Important: If you are accessing the library through the BlueScale web
interface, do not use the keyboard to refresh the screen (for example, by
pressing F5). Doing so may cause unpredictable results.
Cannot access the
library using the
BlueScale web
interface (RLC)
Checkthefollowing:
 MakesurethatthelibraryisconnectedtothenetworkviaanEthernetcable
connectedtotheLCM.
 MakesurethatanIPaddressisconfiguredforthelibrary(seeConfigure
NetworkSettingsonpage100).
 Makesurethatthewebserverportiscorrectlyconfiguredforyour
environment(see
ConfiguretheLibraryWebServerSettingsonpage107).
 IfSSLisenabledforthelibrary,makesurethatyouentertheIPaddressusing
theform:https://[library IP address].

SeeConfiguretheLibraryWebServerSettingsonpage107foradditional
information.
 Ifnoneofftheaboveresolvestheissue,resetthelibrarytomakesurethatthe
Ethernetportisnothung(see
ResettingtheLibraryonpage365).
Cannot change a
configuration
setting
Beforeattemptingtochangeconfigurationsettings,dothefollowing:
 Recommended.Makesurethatallofthedrivesinthepartitionareempty.
 Makesurethatthehostisnotcommunicatingwiththelibrary.
 Makesurethatnobackgroundprocessesarerunning(forexample,Media
AutoDiscovery,PreScan,orPostScan).Ifabackgroundprocessisrunning,
thelibrarydisplaysamessageindicatingwhatitis.
 IfthebackgroundprocessisMediaAutoDiscovery,PreScan,orPostScan
andyoucannotwaitfortheprocesstocomplete,youcanstoporpausethe
operation(
StoptheDiscoveryProcessonpage245andPausethePostScan
Processonpage254).
 Forallotherbackgroundprocesses,waituntiltheprocessiscompletedand
thentrychangingtheconfigurationagain.