Spectra T50e - Interpret the Detailed Drive Information

Chapter 13—Drive Troubleshooting Troubleshooting Drives
August 2017 User Guide—Spectra T50e Library
383
TROUBLESHOOTING DRIVES
Thefollowingsectionsprovideinformationabouttroubleshootingdrive
problems.
Identify the Problem
1. Whenyouencounterproblemswithdriveoperationwhileusingthe
library’sBlueScaleuserinterface,begintroubleshootingbycheckingthe
following:
Check... To...
SystemMessages ReviewanySystemMessagesthatwerepostedbythelibrary(seeCheckand
RespondtoMessagesonpage138)andtakeanyactiondescribedinthe
message(s).
Errorcodes Lookupthedefinitionofanerrorsensecodereferencedinasystemmessage
usingthe
SpectraTapeLibrariesSCSIDeveloperGuide.
Drive
documentation
Finddetailedtroubleshootinginformationforthedrive.SeeLTOUltriumTape
Drivesonpage19forinformationaboutobtainingdrivedocumentation.
TechnicalSupport
Portal
FindinformationaboutthemostcurrentversionofBlueScalesoftwareand
additionalserviceandsupporttools.YoucanaccesstheTechnicalSupport
portalatsupport.spectralogic.com.
Note: AccessingmanyofthetoolsavailableontheTechnicalSupport portal
requirescreatingauseraccount.See
AccessingtheTechnicalSupportPortalon
page466forinstructions.
 ChecktheoptionsundertheDocumentationandKnowledge Basemenusfor
additionaltroubleshootinginformation.
 ChecktheService & Contractsmenutoviewinformationaboutthewarranty
andserviceoptionsavailableforyourlibraryaswellastheSpectraCertified
Mediawarranty.