Spectra T50e - Use the IBM Tape Diagnostic Tool (ITDT)

Chapter 13—Drive Troubleshooting Retrieving a Drive Trace or Drive Dump File
August 2017 User Guide—Spectra T50e Library
394
RETRIEVING A DRIVE TRACE OR DRIVE DUMP FILE
SpectraLogicusesdrivetracesanddrivedumpstohelpdiagnose
problemswithadrive.Adrivetraceisasetoflogscollectedbythelibrary
tohelpdiagnosedriveerrors.Adrivedumpisafilegeneratedbythedrive
whenitencountersanerrorstate.Youonlyneedtoretrieveadrivetraceor
drivedumpwheninstructedtodosobySpectraLogicTechnicalSupport.
F DriveFibreChannelerror.
TheFibreChanneldrivedoesnotdetectlightorarelateddiagnosticfailedto
detectlightthroughthefiberopticconnectiontothedrive.
 Verifythefibercablesandconnectionsbetweenthedriveandthehostarethe
correcttypeandareworkingproperly.Verifyallequipmentanddevicesare
poweredON.
 Verifytheconfigurationsettingsforthedrivearesetcorrectlyandare
compatiblewiththetopologyofthenetwork.
 VerifythatthehostFibreChanneladapterandportareworkingproperlyand
arecompatiblewiththetopologyofthenetwork.
 VerifythattheFibreChannelswitchportsareworkingproperlyandare
compatiblewiththetopologyofthenetwork.
 VerifythatthefibercableisconnectedtoPortA(0)ofthedrive.
 VerifythatPortA(0)ontheFibreChanneldriveisworkingproperlybyusing
ITDTtorunthe“FunctionCode6:RunHostInterfaceWrapTest.”
J IncompatibleMedia.
Thedrivedeterminedthatincompatiblemediawasloadedintothedrive.
P Thecartridgeinthedriveiswrite‐protected.Thestoragemanagementsoftware
cannotwritedatatoawrite‐protectedcartridge.Thelibrarycannotupdatethe
cartridgeMAMwhenthecartridgeiswrite‐protected.
u Firmwareupdateisinprogress.
b, c, H, h,
n, o
N/A Reservedornotactivelyinuse,ornoerrorormessageassigned.
TheremaybeaproblemwiththeSCD.Resetthedriveanddeterminewhether
allsegmentsontheSCDarelit.
 Iftheyarealllit,confirmthatthedriveisusingthecurrentfirmwareversion
(see
UpdatingDriveFirmwareonpage443)andupdatethefirmwareif
necessary.
 Iftheproblempersists,contactSpectraLogicTechnicalSupport(see
ContactingSpectraLogiconpage7).
… N/A Themessagedisplayhaslostcommunicationwiththedrive.Thismessage
appearsonLine2ofthemes sagedisplay.Thethreedotsmayoccasionally
displayduringnormalprocessing.
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Cause and Solution