Spectra T50e - Troubleshooting Encryption Issues

Chapter 12—Library Troubleshooting Troubleshooting Encryption Issues
August 2017 User Guide—Spectra T50e Library
354
TROUBLESHOOTING ENCRYPTION ISSUES
Theinformationinthissectionmayhelpresolveencryption‐related
problems.
LTFS-formatted
LTO-5 dat a
cartridges are
treated as non-MLM
cartridges.
LTO‐5drivesusingfirmwareversionB6W0or
laterautomaticallymovetheMLMdataonthe
cartridgeMAMthefirsttimeacartridgeis
loadedandthenunloadedfromthedrive.
Fromthatpointforward,theMLMdatais
maintainedinthenewlocation.
 IfthecartridgeisformattedtoLTFSbefore 
theMLMdataismoved,theMLMdatais
lost.
 IfaproperlypreparedandLTFS‐formatted
cartridgeisloadedintoanLTO‐5drivethat
isnotusingfirmwareversionB6W1orlater,
thedrivecannotlocateorupdatetheMLM
dataonthecartridge.
 Ifyouplantoreformatyour
LTO‐5datacartridgestouse
LTFS,loadandthenunload
eachcartridgeintoanLTO‐5
drivethatisusingfirmware
versionB6W1orlaterbefore
youreformatthecartridges.
 ToensurefullMLM
trackingofyourLTFS‐
formattedLTO‐5data
cartridges,makesureall
LTO‐5drivesinthelibrary
areupdatedtofirmware
versionB6W1orlater.
Issue Cause Resolution
Issue Cause Resolution
Library can not
access the Spectra
SKLM server.
TheSpectraSKLMserver’s
operatingsystemfirewall
doesnotallowthelibrary
toaccesstheserver.
IfyouaresettingupSpectraSKLMona
Windowsserver,createafirewallruleonthe
servertoallowthelibrarytoaccesstheserver.
Usetheportsettingthatwasassignedtothe
serverduringtheBlueScale(library)portionof
theSpectraSKLMserverconfiguration.
Thedefaultportsettingis3801.SeeConfigure
theSpectraSKLMServeronpage289to
determineyourportsetting.
System message
states that “Load
attempted while
encryption is
enabled, but no
moniker or key list
was sent to the
DCM.”
Ifacartridgeisleftina
driveafterthelibraryloses
poweroryouresetor
power‐cyclethelibrary,the
driveisnotabletoreceive
encryptionmonikers.
Thiscanalsooccurifatape
isleftinadrivewhilethe
driveisresetorreseated.
Usethefollowingstepstore‐enablethe
encryptionprocess:
1. Movethecartridgeoutofthedriveandreturn
ittoitsstoragelocation(see
MoveCartridges
WithinaPartitiononpage219).
2. Resetthedrive(seeResettingaDriveon
page401).