Spectra T50e - Use the BlueScale Retrieve Drive Dump Utility

Chapter 13—Drive Troubleshooting Retrieving a Drive Trace or Drive Dump File
August 2017 User Guide—Spectra T50e Library
395
Therearethreetoolsforcollectingdrivetracesanddumps.Thebesttoolto
usedependsonthetypeoffilerequestedandtheabilitytodownloadand
installITDT.
 ToretrieveadrivetracefromLTO‐5andlatergenerationdrives,Use
theDriveTracesButton.
 Toretrieveadrivedump,ifpossible,UsetheIBMTapeDiagnosticTool
(ITDT)onpage397.
 ToretrieveadrivedumpwhenyoucannotuseITDT,UsetheBlueScale
RetrieveDriveDumpUtilityonpage398.
Use the Drive Traces Button
DrivetracesforLTO‐5andlatergenerationdrivescanbegeneratedand
retrievedusingtheDriveTracesbuttonontheDrivesscreen.
Before You Begin
BeforeyoubegingeneratingadrivetraceusingtheDriveTracebutton,
makesureyoufulfillthefollowingprerequisites.
Emailing Results Ifyouplantoemailthedrivetracefiledirectlyfromthe
library,makesurethatyoupreviouslyconfiguredtheintendedemail
recipientasamailuser(seeConfigureMailUsersonpage104).
Saving Results to USB IfyouplantosavethedrivetracefiletoaUSB
device,youmustplugtheUSBdeviceintooneoftheUSBportsonthe
LCMandallowtimeforthedevicetomountbeforeyouclickDrive Traces
(seeUsingaUSBDeviceonpage147).
Note: IfaUSBdeviceisnotpluggedintotheLCM,theoptiontosave
thedrivetracefiletoaUSBdeviceisnotavailable.Youcan,
however,stillemailthetracefileordownloadthefile.
User Privilege Requirements Onlyauserwithsuperuseroradministrator
privilegescanusetheBlueScalesoftwaretoretrieveadrivetracefile.
Generate the Trace
1. Logintothelibraryasauserwithsuperuseroradministratorprivileges.
2. SelectMenu > Configuration > DLM(orDrives)todisplaytheDrives
screen.
Figure 265 Click Drive Traces on the Drives screen.