Spectra T50e - TROUBLESHOOTING LIBRARY INITIALIZATION ISSUES

Chapter 12—Library Troubleshooting Getting Help With Library Issues
August 2017 User Guide—Spectra T50e Library
346
GETTING HELP WITH LIBRARY ISSUES
Ifyouhaveaproblemwithyourlibrary,usetheinformationinthissection
toobtainhelpwithresolvingtheproblem.
Check... To...
Error Sense Codes Lookupthedefinitionofanerrorsensecodereferencedinasystemmessage
usingthe
SpectraTapeLibrariesSCSIDeveloperGuide.
Library BlueScale
Version
ConfirmthatyourlibraryisatthelatestreleasedversionoftheBlueScale
software(see
ChecktheLibraryBlueScaleSoftwareVersiononpage416).Some
problemswithlibrarycomponentsmaybefixedbyupdatingthecomponent
firmwareifthelibraryisusingadownlevelversionofBlueScalesoftware.
System Messages ReviewanySystemMessagesthatwerepostedbythelibrary(seeCheckand
RespondtoMessagesonpage138)andtakeanyactiondescribedinthe
message(s).
Technical Support
Portal
FindinformationaboutthemostcurrentversionofBlueScalesoftwareand
additionalserviceandsupporttools.YoucanaccesstheTechnicalSupport
portalatsupport.spectralogic.com.
Note: AccessingmanyofthetoolsavailableontheTechnicalSupport portal
requirescreatingauseraccount.See
AccessingtheTechnicalSupportPortalon
page466forinstructions.
 ChecktheoptionsundertheDocumentationandKnowledge Basemenusfor
additionaltroubleshootinginformation.
 ChecktheService & Contractsmenutoviewinformationaboutthewarranty
andserviceoptionsavailableforyourlibraryaswellastheSpectraCertified
Mediawarranty.