Spectra T50e - TROUBLESHOOTING ENCRYPTION ISSUES

Chapter 12—Library Troubleshooting Troubleshooting BlueScale User Interface Issues
August 2017 User Guide—Spectra T50e Library
351
Cannot create a
new storage
partition
Makesurethatyouhave:
 AnactiveSLSkeytosupportmultiplepartitionsenteredintheOptionKeys
screen(see
EnablingBlueScaleSoftwareSupport,Options,andUpgradeson
page110).
 Unassigned,licensedslotsavailableforuseinthenewpartition.Ifnecessary,
modifyanexistingpartitiontomakeslotsavailable(see
Modifyingan
ExistingPartitiononpage186),orlicenseadditionalslotswithaCoD
capacitykey(seeCapacity‐On‐Demand(CoD)onpage488).
 NopartitionsalreadyconfiguredforStandardEntry/Exitmode.Youneedto
edittheexistingpartitiontochangetheEntry/Exitmodebeforeyoucan
createacleaningorstoragepartition.
 Oneormoredrivesavailableforuseinthenewpartition.Ifnecessary,modify
anexistingpartitiontomakeoneormoredrivesavailableorinstall
additionaldrives.
 Fewerthanfourstoragepartitionsconfigured.Thelibrarysupportsa
maximumoffourstoragepartitionswhenusinghalf‐heightdrivesortwo
partitionswhenusingfull‐heightdrives.
 Makesurethatnobackgroundprocessesarerunning(forexample,Media
AutoDiscovery,PreScan,orPostScan).Ifabackgroundprocessisrunning,
thelibrarydisplaysamessageindicatingwhatitis.
 IfthebackgroundprocessisMediaAutoDiscovery,PreScan,orPostScan
andyoucannotwaitfortheprocesstocomplete,youcanstoporpausethe
operation(
StoptheDiscoveryProcessonpage245andPausethePostScan
Processonpage254).
 Forallotherbackgroundprocesses,waituntiltheprocessiscompletedand
thentrycreatingthepartitionagain.
Cannot import or
export cartridges.
Makesurethatnobackgroundprocessesarerunning(forexample,MediaAuto
Discovery,PreScan,orPostScan).Ifabackgroundprocessisrunning,thelibrary
displaysamessageindicatingwhatitis.
 IfthebackgroundprocessisMediaAutoDiscovery,PreScan,orPostScanand
youcannotwaitfortheprocesstocomplete,youcanstoporpausethe
operation(
StoptheDiscoveryProcessonpage245andPausethePostScan
Processonpage254).
 Forallotherbackgroundprocesses,waituntiltheprocessiscompletedand
thenretrytheimportorexportoperation.
Cannot log into the
library.
Logintothelibraryasoneofthesuperusersconfiguredforthelibrary.See
ConfiguringLibraryUsersonpage96foralistofthedefaultusernamesand
passwords.
Note: Thelibrarymustalwayshaveatleastonesuperuserconfigured.Make
surethatyoukeeparecordofthesuperuser’susernameandpasswordifyou
deletethedefaultsuperuser(su).Ifyoudonotknowtheusernameor
password,openasupporttickettoSpectraLogicTechnicalSupport (see
OpeningaSupportIncidentonpage468)toobtainassistance.
Forgot a user name
or password.
Issue Resolution