Spectra T50e - Page 355

Chapter 12—Library Troubleshooting Troubleshooting BlueScale User Interface Issues
August 2017 User Guide—Spectra T50e Library
352
Cannot use a
Global Spare drive
to replace a
malfunctioning
drive in the
partition.
 MakesurethataGlobalSparedriveisassignedtothepartition(seeAssigna
GlobalSpareDriveonpage174).
 Makesurethatnobackgroundprocessesarerunning(forexample,Media
AutoDiscovery,PreScan,orPostScan).Ifabackgroundprocessisrunning,
thelibrarydisplaysamessageindicatingwhatitis.
 IfthebackgroundprocessisMediaAutoDiscovery,PreScan,orPostScan
andyoucannotwaitfortheprocesstocomplete,youcanstoporpausethe
operation(see
StoptheDiscoveryProcessonpage245andPausethe
PostScanProcessonpage254).
 Forallotherbackgroundprocesses,waituntiltheprocessiscompletedand
thentryusingtheGlobalSpareagain.
Operator panel
touch screen
displays broken
graphics or an error
message.
 ClickMenuthenselectthedesiredmenutorefreshthedisplay
 Iftheuserinterfaceisunusable,resetthelibrary(seeResettingtheLibraryon
page365).
System message
states that the
BlueScale Software
Support key
expired.
AvalidBlueScaleSoftwareSupportkeyisrequiredbeforeyoucanupdate
BlueScalesoftwareandlibraryfirmware.Renewthekeyasdescribedin
RenewingtheBlueScaleSoftwareSupportKeyonpage412
Touch screen
buttons and text
fields are out of
alignment.
Recalibratethetouchscreen(seeCalibratingtheTouchScreenonpage431).
USB device does
not appear as a
“save to” option.
 MakesurethatyouplugtheUSBdeviceintotheLCMandallowtimeforthe
devicetomountbeforeyouselecttheoptionthatsavesdatatotheUSB
device.
 ThelibraryonlyrecognizesFAT‐formatted,notNTFS‐formatted,USB
devices.TryusingadifferentUSBdevice.
 Iftheproblempersists,resetthelibrarytomakesurethattheUSBportisnot
hung(see
ResettingtheLibraryonpage365).
Issue Resolution