Spectra T50e - TROUBLESHOOTING LIBRARY HARDWARE ISSUES

Chapter 11—Configuring and Using AutoSupport Using AutoSupport to Create or Update a Ticket
August 2017 User Guide—Spectra T50e Library
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10. Verifythatallinformationiscorrect.
 Ifalloftheinformationiscorrect,clickSubmit.Aprogressscreen
indicatesthattheticketrequest(withloginformation)isbeingsent.
Whencompleted,theAutoSupportProfilesscreendisplays.
WhenSpectraLogicreceivestherequest,aticketisopenedandan
emailresponseissenttotheuserwithaticketnumber.
 Ifyouneedtomakechanges,dothefollowing:
a. ClickPrevious toreturntothescreenfortheinformationthat
needstobechanged.
b. Modifytheproblemdescriptionasrequired.
c. SelectNextuntilyoureachtheSummaryscreen.
d. Ifalloftheinformationiscorrect,clickSubmit.