Spectra T50e - GETTING HELP WITH LIBRARY ISSUES

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Chapter 11—Configuring and Using AutoSupport Using AutoSupport to Create or Update a Ticket

August 2017 User Guide—Spectra T50e Library

343

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Figure 240 Review the ticket summary then click Submit.

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Main Page

Default Chapter7
- Contacting Spectra Logic7
- Table of Contents8
About this Guide18
- Intended Audience18
- Product Status18
- Related Information18
  - Typographical Conventions20
  - Library Overview21
Chapter 1-Library Overview22
- Library Features22
- High -Availability Features36
Chapter 2-Installing The Library39
- Preparing for the Installation39
- Unpacking the Library42
- Installing the Library45
- Installing the Tape Drives52
- Installing Capacity Expansion Slots (Optional)60
- Perform the Autoinstall62
- Log into the User Interface65
- Confirm the Current Blue Scale Software Version67
- Complete the Initial Configuration Steps69
Chapter 3-Introducing The Bluescale User Interface73
- Overview of the Bluescale User Interface73
- Using the Blue Scale User Interface86
Chapter 4 - Configuring the Library95
- Configuring Library Users95
- Configuring the Global System Settings98
- Enabling Bluescale Software Support, Options, and Upgrades109
  - Purchase Additional Options or Features109
  - Enter Activation Keys112
- Backing U P the Library Configuration113
- Configuring Optional Library Settings120
Chapter 5 - Operating the Library137
- Controlling the Library Power137
  - Power on the Library137
  - Power off the Library138
- Monitoring Your Library139
- Using Ausb Device149
  - Guidelines for Using a USB Device149
  - Connect a USB Device to the Library150
- Identifying Drives and Partitions in the Library151
  - Identify the Drives in the Library151
  - Identify Fibre Channel-Based Partitions155
Chapter 6 - Configuring and Managing Partitions157
- Partition Overview157
- Storage Partitions157
- Preparing to Configure Partitions164
- Accessing the Partition Wizard166
- Creating a Cleaning Partition167
- Creating a Storage Partition171
- Modifying an Existing Partition188
- Deleting a Partition191
Chapter 7-Using Cartridges in the Library195
- Understanding Cartridge Import and Export195
  - Operation Variables195
  - Requirements and Restrictions196
- Preparing Cartridges for Use196
  - Cartridge Guidelines and Requirements197
  - Prepare the Cartridges for Use199
- Importing Cartridges200
- Exporting or Exchanging Cartridges209
- Understanding the Cartridge Inventory218
- Using the Cartridge Inventory218
- Updating the Software Media Inventory227
Chapter 8-Configuring And Using Media Lifecycle Management229
- Media Lifecycle Management Overview229
- Enabling Mlm and Configuring Global Settings238
  - Enable MLM and Configure Settings239
  - Configure Postscan Blackout Periods242
- Using Media Lifecycle Management243
- Using Pre Scan248
- Using Post Scan250
- Using Mlm Reporting258
- Managing the Mlm Database266
Chapter 9 - Using Drive Lifecycle Management275
- Blue Scale Drive Lifecycle Management275
- Monitoring Drive Health Using Dlm276
  - Using the Drive Health Icons278
  - Viewing and Saving a Detailed Drive Health Report280
- Downloading the Dlm Database283
Chapter 10 - Encryption and Key Management285
- Encryption and Key Management Overview285
- Accessing the Encryption Feature287
- Spectra Sklm Key Management291
  - Configuring Spectra SKLM Key Management292
- Blue Scale Key Management296
Chapter 11 - Configuring and Using Autosupport330
- Auto Support Overview330
- Configuring Autosupport332
- Using Auto Support to Create or Update a Ticket342
- Library Troubleshooting348
Chapter 12-Library Troubleshooting349
- Getting Help with Library Issues349
- Troubleshooting Library Hardware Issues350
- Troubleshooting Library Initialization Issues352
- Troubleshooting Bluescale User Interface Issues353
- Troubleshooting Mlm Issues356
- Troubleshooting Encryption Issues357
- Resolving Operational Issues359
- Capturing Traces361
- View Hardware Health Monitoring (Hhm) Data364
- Resetting the Library368
- Restoring the Library Configuration370
- Emergency Magazine Removal383
- Drive Troubleshooting385
Chapter 13-Drive Troubleshooting386
- Troubleshooting Drives386
  - Identify the Problem386
  - Interpret the Detailed Drive Information389
- Retrieving a Drive Trace or Drive Dump File397
- Resetting a Drive404
- Using a Global Spare Drive405
  - Use the Global Spare Drive406
  - Undo the Global Spare Drive408
- Using Dlm to Test an Lto Drive410
  - Run the DLM Drive Health Verification Wizard411
  - Maintaining the Library414
Chapter 14-Maintaining The Library415
- Updating, Servicing, or Moving the Library415
- Renewing the Blue Scale Software Support Key415
- Installing Additional Drives415
- Pdating the Blue417
- Calibrating the Touch Screen436
- Adding Capacity to Your Library437
- Removing a Capacity Expansion Slot438
Chapter 15 - Maintaining the Drives441
- Determine Whether Cleaning Is Required441
- Prepare the Library for Drive Cleaning443
- Determine the Cleaning Method443
- Manually Cleaning a Drive444
- Track Cleaning Cartridge Use447
- Rive Irmware448
- Rive Device Rivers460
- Emoving a467
Chapter 16 - Technical Support471
- Ccessing the471
Appendix A - Best Practices478
- Est Ractices478
- Using Cartridges486
Appendix B - Media and Upgrades490
- Media and Media Accessories490
  - Spectra Certified Media490
  - Media and Accessories491
- Library Support and Upgrades492
- Replaceable Components494
APPENDIX C Specifications495
- Library Specifications496
- Interface Specifications501
- Data Storage Capacity503
- Tape Rive and Media Specifications504
- Interoperability and Software Compatibility514
Appendix D - Regulatory and Safety Standards515
- Eu Declaration of Conformity515
- Emission Standards516
- Fcc Notice517
  - CE Marking517
- Safety Standards and Compliance517
  - Laser Warning518
- Intertek Accreditation518
  - Intertek GS518
- Environmental Regulations519
- Conflict Minerals Policy520
Index521

Spectra T50e - GETTING HELP WITH LIBRARY ISSUES

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