Spectra T50e - CHAPTER 12 Library Troubleshooting

Chapter 11—Configuring and Using AutoSupport Using AutoSupport to Create or Update a Ticket
August 2017 User Guide—Spectra T50e Library
342
8. ReviewtheinformationontheProfileInfoscreen.
 Ifyoudonotneedtomakeanychangestothecontactperson’s
informationforthissupportticket,proceedtoStep9onpage343.
 Ifyouneedtotemporarilychangethecontactperson’sinformation
forthisticket,clickOverridenexttotheinformationyouneedto
update.Thescreenassociatedwiththeinformationdisplays.See
ConfigureAutoSupportProfilesonpage330forinformationabout
eachoftheprofilescreens.
MakeanynecessarychangesintheProfileSummaryscreen,then
clickOverride.TheProfilescreenredisplays.
 IfthelibraryisnotconnectedtoanetworkwithanSMTPserver,
selectthecheckboxatthebottomofthescreentosavetheticket
informationtoaUSBdeviceinsteadofemailingitfromthelibrary.
Notes:  TheUSBoptionisonlyavailableifyoupluggedaUSBdevice
intoaUSBportontheLCMbeforeyouclickedSend Log Set
tobegin theticketprocess.
 AftersavingtheticketinformationtotheUSBdevice,you
canuploadittotheTechnicalSupportportal(seeAccessing
theTechnicalSupportPortalonpage466).