Spectra T50e - Page 344

Chapter 11—Configuring and Using AutoSupport Using AutoSupport to Create or Update a Ticket
August 2017 User Guide—Spectra T50e Library
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6. ClickNext.TheDescriptionscreendisplays.
 TypeadetaileddescriptionoftheissueintheDescriptionfield,
includingwhathappenedjustbeforethefailureoccurred.
Note: Supplyingadetailedproblemdescriptionhelpssupport
personneltoaddresstheissuemorequicklyandefficiently.
 Ifyouaresendingadditionalinformationaboutanexistingsupport
ticket,entertheticketnumberintheOriginal Ticket #field.
7. ClickNext.TheProfileInfoscreendisplays.
Figure 238 Enter or update the information about the issue.
Open a new AutoSupport ticket
Update an existing AutoSupport ticket
Figure 239 Use Override to temporarily change the profile
information.