Spectra T50e - Page 343

Chapter 11—Configuring and Using AutoSupport Using AutoSupport to Create or Update a Ticket
August 2017 User Guide—Spectra T50e Library
340
4. ClickSend Log Set.TheSelectProfilescreendisplays.
5. ClickSelectnexttotheprofileforthemaincontactpersonfortheissue.
TheOpenTicketscreendisplays.
 Ifthisisanewticket,selectCreate a new support ticket.Thisoption
isselectedbydefault.
 Ifyouaresendingadditionalinformationaboutanexistingsupport
ticket,selectUse an existing support ticket.Updatingaticketis
particularlyusefulformailingnewlogstoTechnicalSupport.
Notes:  Youmusthavethereferencenumberfortheexistingticket—
whichyoureceivewhenyouopentheticket—andthe
informationyouaresendingmustberelatedtothespecific
issuereportedinthatticket.
 Ifyouhaveanewissuewithyourlibrary,openanewticket
toaddressthatissueseparately.
Figure 236 Click Select under the profile you want to use for
sending the AutoSupport ticket.
Figure 237 Select the type of ticket you want to open.