Spectra T50e - Using AutoSupport to Create or Update a Ticket

Chapter 11—Configuring and Using AutoSupport Configuring AutoSupport
August 2017 User Guide—Spectra T50e Library
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3. ClickConfigure Alarms.TheAutoSupportAlarmHandlingscreen
displays.
4. SelectOntoenableCritical Alarm Handling.Whenenabled,thelibrary
generatesanASLfilewheneveroneofthecriticaleventslistedunder
CriticalAlarmsonpage328occurs.AnyASLfilethatisgeneratedasa
resultofacriticaleventisautomaticallysenttoalloftherecipients
selectedintheAutoSendprofile.
Note: Theautosupport@spectralogic.comaddressmustbeselectedasa
mailrecipientintheAutoSendprofileifyouwantthelibraryto
sendcriticaleventASLfilestoSpectraLogicTechnicalSupport.
5. ClickNext.TheCriticalAlarms:DriveFailuresscreendisplays.
6. Ifdesired,changethesettingfortheFailure Thresholdforfaileddrives
inthelibrary.Thisthresholdistheonlyconfigurablecriticalevent.
Thefailurethresholdisthepercentageofalldrivesinapartitionwhose
failurecausesanAutoSupportticketrequesttobegenerated.Youcan
select25%or50%;thedefaultis50%.Thethresholdappliestoall
partitionsinthelibrary.
Figure 230 Select On for Critical Alarms Handling to enable
the critical alarm handling.
Figure 231 Select the Failure Threshold for the drives in any
single partition.