Spectra T50e - Page 388

Chapter 13—Drive Troubleshooting Troubleshooting Drives
August 2017 User Guide—Spectra T50e Library
385
4. Ifyouexperienceproblemsaccessingthedrivesinthelibraryfromthe
storagemanagementsoftwareonthehost,checkthefollowing:
Check... To...
Interface
connections
Makesurethattheconnectionstothedrivesaresecure.SeeTroubleshooting
LibraryHardwareIssuesonpage347driveinterfaceissues.
Important: After you power on the library and the Fibre Channel arbitrated
loop or fabric completes its initialization, avoid disconnecting the Fibre
Channel drives from the network. If you need to disconnect a drive from the
network, use the utility provided with your switch or hub to bypass the
affected ports before breaking the connection. The bypass sets the port to a
non-participating state on the network. After you reconnect the drive to the
library, use the utility to return the port to a participating state.
Software
installation
Makesurethatyourhostapplicationisinstalledandconfiguredcorrectly(refer
toyoursoftwaredocumentation).Payspecialattentiontostepsthatdescribe
howtoconfigurethesoftwareforusewiththedrive(s).
Driveaddressing Makesurethatthedriveaddressconfiguredinthehostapplicationisthesame
oneyouspecifiedwhenyouconfiguredthepartitioncontainingthedrive(see
CreatingaStoragePartitiononpage169).
Hostandsoftware
documentation
Determinewhetheradevicedriverisrequired.Someoperatingenvironments
requireyoutoinstalldevicedriversbeforetheapplicationsoftwarecan
correctlycommunicatewiththedrives.Whenyouupdatethedrivefirmware,
youmayalsoneedtoupdatethedevicedriverforthedrive.See
Updating
DriveDeviceDriversonpage455forinstructions.