Spectra T50e - Disaster Recovery Planning

Chapter 16—Technical Support Returns
August 2017 User Guide—Spectra T50e Library
471
RETURNS
YourTechnicalSupportrepresentativemayaskyoutoreturnaproblem
componenttoSpectraLogicforanalysisandservicing.Afteryoucomplete
areplacementprocedure,returnthedefectivepartusingALLofthe
packagingthatthereplacementpartarrivedin(includinganyanti‐static
bagsorfoaminserts).Ifyouarereturningtheentirelibrary,seetheSpectra
T50ePreparingforShipmentGuideforinformationonpreparingthelibrary
forsafeshipment.
Usethereturnlabelandinstructionsthatwereincludedwiththe
replacementpartwhenpreparingtoshipthecomponentyouare
returning.Ifyoucannotlocatethese,contactSpectraLogicforanother
copy(seeContactingSpectraLogiconpage7).ThereturnlabelandReturn
MerchandiseAuthorization(RMA)printedonitareusedtoassociatethe
returnedcomponentwithyouraccount.Toavoidbeinginvoicedforfailure
toreturnthecomponent,donotshipthecomponentbacktoSpectraLogic
withouttheRMAreturnlabel.
Caution
Severe damage can occur if the component is not packaged correctly. You may be
invoiced if it is damaged due to improper or insufficient packaging.