Deqx HDP-4 - Warranty Registration; Obtaining Support; Anote on Deqx Legacy Products

DEQX User Manual
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1.5 WARRANTY REGISTRATION
To register your DEQX, fill in the warranty registration form on our website:
http://deqx.com/warranty.php
After registering, you will receive a return email with information and a password to
obtain software updates, microphone calibration files, and documentation downloads.
In addition, by registering, DEQX will be able to keep you informed of any important
updates.
1.6 OBTAINING SUPPORT
To obtain support, fill in the support form on our website:
http://deqx.com/support.php
If you provide as much information as you can in the form, it will help us to troubleshoot
your issue more effectively. It is important to be as complete as possible.
1.7 A NOTE ON DEQX LEGACY PRODUCTS
This manual applies to the current generation of DEQX products: PreMATE, PreMATE+,
HDP-4, HDP-5, and HDP-Express II. The DEQX-Cal™ software continues to be fully
compatible with DEQX legacy products, including the PDC-2.6, PDC-2.6P, HDP-3,
DEQX Mate, and HDP-Express. The following features present in DEQX-Cal are
intended for legacy products only:
x 48 kHz operation, selectable in the configuration window (page 72). Current
generation products should always be set for 96 kHz operation.
x External digital clock, selectable in the IO Manager (page 134). Current generation
products do not require or support this option.
x Analog-only output, selectable in the IO Manager (page 134). Current generation
products always have digital outputs enabled. (Note that all outputs are isolated, so
there is no benefit to be gained by turning off the digital outputs.)
x Digital Upsampling and Analog 96 kHz, selectable in the IO Manager (page 135).
Current generation products always use digital upsampling and analog 96 kHz
operation, so these options have no effect.
Note also that some legacy products may require a firmware upgrade to be controlled
over the USB interface by the current version of DEQX-Cal. For these products, connect
first via RS-232 and check the firmware version in the IO Manager. If it is not version
45.6 or higher, upgrade the firmware (page 167) and then try a USB connection.