Paper Jams
475
Problem Solving
16
Paper Jams
When paper jams inside the machine, the machine stops and an alarm sounds. A
message also is displayed on the touch screen. Follow the instructions displayed and
remove the jammed paper.
Gently remove the paper taking care not to tear it. If paper is torn while it is being
removed from the machine, remove all torn pieces making sure that none remain inside
the machine.
If a paper jam message is displayed again after you have cleared the paper jam, paper
is probably jammed at another location. Clear this by following the message.
When you have finished clearing a paper jam, printing is automatically resumed from
the state before the paper jam occurred.
If a paper jam occurred during copying, press the <Start> button. Copying is resumed
from the state before the paper jam occurred.
This section describes how to clear paper jams that occur at the following locations:
The references are described below.
Paper Jams in Top Left Cover.................................................................................................. 476
Paper Jams in Middle Left Cover............................................................................................. 477
Paper Jams in Lower Left Cover.............................................................................................. 478
Paper Jams in Trays 1 to 4 ....................................................................................................... 479
Paper Jams in High Capacity Tray........................................................................................... 479
Paper Jams in Tray 5 (Bypass)................................................................................................. 481
Paper Jams in the Duplex Module............................................................................................ 481
Paper Jams in the Finisher........................................................................................................ 482
Important • When a paper jam occurs, paper is sometimes torn and remains inside the machine if you
draw out a paper tray without checking the paper jam position. This may cause machine
malfunctions. Check where the paper jam occurred before remedying the problem.
• If a piece of jammed paper remains inside the machine, the paper jam message will not
disappear from the touch screen.
• Paper jams can be clear with the machine still on. When the power is turned off, all
information stored to the machine's memory will be erased.
• Do not touch components inside the machine. This can cause print defects.
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