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Description ToolboxST application cannot retrieve diagnostics information from I/O pack [ ]
Possible Cause
• Cannot get requested information from I/O pack or module
• Communication program failure
• I/O pack or module unable to retrieve IP address
• Terminal board Bar Code entered incorrectly in ToolboxST configuration
• Wrong terminal board configured in ToolboxST application
• I/O pack or module plugged into wrong jack on terminal board, or wrong jack number in ToolboxST configuration
• I/O pack or module configured in ToolboxST application, but configuration not downloaded to controller
• I/O pack or module in program mode
• I/O pack or module not able to load firmware
• Power failure to the I/O pack or module
Solution
• Verify that the I/O pack configuration (such as Type, HW Form, Bar Code, position) matches the actual hardware.
• Build and download the configuration to the controller, wait for pack communication status to change, then scan and
download to the I/O pack or module.
• Manually restart the I/O pack or module.
• Check network cables for proper connection.
• Verify that the switch is functioning correctly.
Note This alarm is not reported to the WorkstationST Alarm Viewer. This alarm is generated by the ToolboxST application,
not by the firmware.
Controllers GEH-6855_Vol_II System Guide 43
Public Information
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