24
Description ToolboxST application cannot retrieve diagnostics information from I/O pack [ ]
Possible Cause
• Cannot get the requested information from I/O pack or module.
• Communication program failure
• I/O pack or module unable to retrieve the IP address
• Terminal board barcode is typed incorrectly in the ToolboxST configuration
• Wrong terminal board is configured in the ToolboxST application
• I/O pack or module is plugged into the wrong Jack on the terminal board, or the wrong jack number in the ToolboxST
configuration
• I/O pack or module is configured in the ToolboxST application, but the configuration is not downloaded to the controller
• I/O pack or module is in program mode
• I/O pack or module not able to load firmware
• Power failure to the I/O pack or module
Solution
• Verify that the I/O pack or module configuration (such as Type, HW Form, Bar Code, position) matches the actual
hardware.
• Perform a build and download the configuration to the controller, wait for communication status to change, then scan and
download to the I/O pack or module.
• Manually restart the I/O pack or module.
• Check the network cables for proper connection.
• Verify that the switch is functioning correctly.
Note This alarm is not reported to the WorkstationST Alarm Viewer. This alarm is generated by the ToolboxST application,
not by the I/O pack or module.
25
Note This alarm is obsolete.
Description Control/Status communication Error: [ ]
Possible Cause
• Cannot get diagnostic information from I/O pack or module
• I/O pack or module is not able to load firmware
Solution
• Check the I/O pack or module configuration.
• Rebuild the application and download the firmware and the application to the I/O pack or module.
• Check the network cables for proper connection.
• Verify that the switch is functioning correctly.
Common I/O Module Functionality GEH-6855_Vol_II System Guide 449
Public Information
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