To conrm it, go to the Internal Print Server and select Printer > Advance Calibration to check the
substrate advance. See Substrate-advance test print on page 147.
To correct the substrate advance, see Substrate-advance compensation on page 146. In most cases, this
will solve the problem. However, you are recommended to run the OMAS Diagnostic Tests from the Print
Care window as soon as the substrate is unloaded, to avoid having the same problem with other
substrates. See Clean the substrate-advance sensor on page 231.
If the problem persists, try adjusting tension and vacuum settings according to the table below, step by
step (a to c), until you nd settings that work.
●
Printhe
ad-to-ribs spacing. Check the printhead-to-ribs spacing in the Internal Print Server. If it is higher
than normal, try reducing it.
328 Chapter 10 Troubleshoot print-quality issues ENWW
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