◦
The prin
ter you are using: the product number and the serial number, found on the label on the
door of the electrical compartment
◦
If there is an error code in the Internal Print Server window, note it down; see
Printer messages
on page 347
◦
The printer's Service ID
◦
The RIP you are using, and its version number
◦
The software application you are using, and its version number
◦
If you have a problem directly related to an ink supply component (printhead, ink cartridge), take
note of the product part number and warranty end date.
◦
The text displayed by the Internal Print Server when you select Help > About
Service information
The printer can produce on request a list of many aspects of its current status, some of which may be useful
to a service engineer trying to x a problem. There are two dierent ways to request this list:
●
In the Internal Print Server, select Information > Service information.
●
From any computer with Internet access, enter the URL of your printer into a Web browser, followed
by /hp/device/webAccess/allServicePlot.htm. For instance, if the URL of your printer is
http://123.123.123.123, enter http://123.123.123.123/hp/device/webAccess/
allServicePlot.htm.
You can request the whole list, which takes a signicant time to generate; or you can request specic parts of
it. If in do
ubt, you are recommended to request the whole list (select All pages).
If you need to send the list by e-mail, you can save the page as a le from your Web browser, and later send
the le. Alternatively, from Internet Explorer you can send the page directly: select File > Send > Page by E-
mail.
342 Chapter 13 When you need help ENWW
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