11 Troubleshoot ink cartridge and printhead
issues
Ink cartridges
Cannot insert an ink cartridge
1. Check that the cartridge (type and capacity) is the correct one for the printer. See http://www.hp.com for
the latest information on printer supplies.
2. Use the correct procedure to change ink cartridges, through the Internal Print Server. See Remove an ink
cartridge on page 113.
3. Check that there is no obstruction in the ink cartridge connector.
4. Check that the ink cartridge is of the correct color. A connector will refuse to connect to a cartridge of the
wrong color.
5. Check that the ink cartridge is correctly oriented (compare with the others).
The Internal Print Server does not recognize an ink cartridge
1. Ensure that you have inserted the cartridge correctly and fully. You should hear a click.
2. Ensure that the tabs on each side of the cartridge connector are opened but in place, showing a
successful connection.
3. If the problem persists, check the ink cartridge connector (see Bent ink cartridge connector
on page 334).
4. If the problem still persists, call your service representative (see HP Customer Care Centers
on page 341).
The Internal Print Server recommends replacing or reseating an ink cartridge
1. Disconnect the ink cartridge.
2. Reconnect the ink cartridge and check the Internal Print Server message.
3. If the problem persists, check the ink cartridge connector (see Bent ink cartridge connector
on page 334).
4. If the problem persists, insert a new ink cartridge.
5. If the problem still persists, call your service representative (see HP Customer Care Centers
on page 341).
ENWW Ink cartridges 333
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