●
Check th
at the O-rings in the primer ports are not broken or damaged. Replace the primer if any O-ring is
missing or dented.
●
R
eplace the primer. See
Replace a primer on page 236.
●
Grease the printhead primers. See Grease the printhead primers on page 272.
If none of these actions resolve the problem, call your service representative.
If you see the message 46.01.0Y:01 – Primer 0Y signal fail, run the primer diagnostic test from the Print Care
window to conrm the cause of the error.
If the test instructs you to replace the primer, replace it. See Replace a primer on page 236. Otherwise, call
your service representative with the test results at hand.
Printhead health troubleshooting
There are two diagnostics to check the status of the printheads: the printhead status plot and the drop
detector diagnostics in Print Care. Always use both, as they provide complementary information.
Printhead status plot
To print the printhead status plot, go to the Internal Print Server, select Printer > Printhead cleaning and
press the Print button.
The following image is printed.
336 Chapter 11 Troubleshoot ink cartridge and printhead issues ENWW
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