13 When you need help
HP Proactive Support
HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and
resolving printer issues before they become problems for you. HP's Proactive Support tool is designed to help
businesses of all sizes reduce support costs and maximize productivity—all with the click of a mouse.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control of
your printing environment—with a clear focus on maximizing the value of your investment, increasing printer
uptime and reducing printer management costs.
HP recommends that you enable Proactive Support right away to save you time and prevent problems before
they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for software and
rmware updates.
You can enable Proactive Support in the Internal Print Server by selecting Tools > Proactive Support, where
you can specify the frequency of connections between your computer and HP's Web server, and the frequency
of diagnostic checks. You can also choose to run the diagnostic checks at any time.
If Proactive Support nds any potential problem, it noties you with an alert, which will explain the problem
and recommend a solution. In some cases, the solution may be applied automatically; in other cases, you may
be asked to perform some procedure to solve the problem.
HP Customer Care
HP Customer Care oers award-winning support to ensure you get the most from your printer, providing
comprehensive, proven support expertise and new technologies to give you unique end-to-end support.
Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange
services, phone and Web support, software updates and self-maintenance services. To nd out more about
HP Customer Care, visit us at:
http://www.hp.com/go/graphic-arts/
or call us on the telephone (see HP Customer Care Centers on page 341). To register your warranty:
http://register.hp.com/
HP Customer Care Centers
Help is available to you by telephone. For the right telephone numbers in your location, see
http://www.hp.com/go/LatexCareCenters.
What to do before you call
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Review the troubleshooting suggestions in this guide.
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Review your RIP's documentation, if relevant.
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Ensure that you have the following information available:
ENWW HP Proactive Support 341
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