Request to reinitialize the carriage
In some cases you may be asked to reinitialize the carriage. This operation restarts some mechanical
subsystems, avoiding the need to restart the whole printer.
The Internal Print Server cannot detect the printer
If the Internal Print Server cannot establish communication with the printer, without apparent reason of after
modifying Windows properties, follow these steps:
1. Use the Wake up button in the Tools menu to try to reactivate the printer.
2. Turn o the printer’s main switch, then turn it on again after 10 seconds and restart the built-in
computer.
3. Check the cable connecting the built-in computer to the printer.
4. Check that the Internal Print Server is correctly set up.
5. Contact your service representative.
Print Care spontaneously restarts
The Print Care software may restart itself when it detects that the printer’s rmware or the Internal Print
Server or some of their components have been updated, so this can happen from time to time.
Color calibration fails
Automatic color calibration may fail occasionally. You may see the alert Color calibration cancelled because
of scanning errors, which can be caused by various dierent problems.
●
Reective color measurements of the printed target cannot be performed reliably on the current
substrate. Reective color measurement can be unreliable or impossible on substrates that are non-
white, transparent or translucent, very glossy, or have a very rough or punched surface. For these
substrates, automated color calibration using the embedded spectrophotometer may not be possible.
●
Some of the color measurements of the color calibration test chart are defective due to:
◦
Stains or printhead crash marks on the substrate, that can be easily seen by visual inspection of
the printed chart. Make sure the substrate has no stains before running color calibration. Printhead
crash marks may occur when the substrate is wrinkled. See There are wrinkles and ink smears on
the substrate on page 299.
◦
Wrinkles or bubbles in the substrate, even when there has been no printhead crash.
◦
Generally poor print quality (such as banding). See Troubleshoot print-quality issues on page 314.
●
Either the embedded spectrophotometer or the line sensor is not working properly. If the problem
persists, call your service representative (see HP Customer Care Centers on page 341).
340 Chapter 12 Troubleshoot other issues ENWW
To Next Page
Loading...
Need help?
General
