Printing issues ................................................................................................................................................... 297
Dual roll split spindles printing issues .............................................................................................................. 305
Print length issues ............................................................................................................................................. 310
Collector issues .................................................................................................................................................. 311
Slitter poor cutting quality ................................................................................................................................ 312
10 Troubleshoot print-quality issues ............................................................................................................. 314
General advice ................................................................................................................................................... 314
Basic and advanced troubleshooting ................................................................................................................ 315
Advanced print-quality troubleshooting ........................................................................................................... 317
11 Troubleshoot ink cartridge and printhead issues ........................................................................................ 333
Ink cartridges ..................................................................................................................................................... 333
Printheads .......................................................................................................................................................... 334
Printhead cleaning roll errors ............................................................................................................................ 338
12 Troubleshoot other issues ........................................................................................................................ 339
The printer does not start ................................................................................................................................. 339
The printer does not print ................................................................................................................................. 339
The printer cannot be restarted from the Internal Print Server ....................................................................... 339
The printer seems slow ..................................................................................................................................... 339
Request to reinitialize the carriage ................................................................................................................... 340
The Internal Print Server cannot detect the printer ......................................................................................... 340
Print Care spontaneously restarts .................................................................................................................... 340
Color calibration fails ......................................................................................................................................... 340
13 When you need help ................................................................................................................................. 341
HP Proactive Support ........................................................................................................................................ 341
HP Customer Care .............................................................................................................................................. 341
Service information ........................................................................................................................................... 342
14 Printer specications ............................................................................................................................... 343
Functional speciîžcations ................................................................................................................................... 343
Physical speciîžcations ...................................................................................................................................... 344
Memory speciîžcations ...................................................................................................................................... 344
Power speciîžcations .......................................................................................................................................... 345
Air supply requirements (pneumatic spindle) ................................................................................................... 345
Ecological speciîžcations ................................................................................................................................... 345
Environmental speciîžcations ............................................................................................................................ 346
Acoustic speciîžcations ...................................................................................................................................... 346
Appendix A Printer messages ........................................................................................................................ 347
vi ENWW