Diagnostic information 2-31
5061
200.07 paper jam service check
S2 or narrow media sensor did not break in time.
Note: See “Printer sensors” on page 5-3.
200.16 paper jam service check
S2 or narrow media sensor made early.
Note: See “Printer sensors” on page 5-3.
Step Actions and questions Yes No
1 Make sure the media installed in the tray meets
specifications.
Does the media meet specifications?
Go to step 2 Inform the
customer that
media loaded in
Tray x does not
meet
specification.
2
Check tray for the edge guide setting and media
loading. Edge guides should be adjusted against edge
of media. Media should be fanned and lay flat in the
tray.
Is the media properly loaded in the tray?
Go to step 3 Properly load
media.
3
Remove the ITU and check for the jam at the second
transfer roll.
Is paper jammed at the second transfer roll?
Clear the jam. Contact your next
level of support.
Step Actions and questions Yes No
1 Check tray for the edge guide setting and media
loading. Edge guides should be adjusted against edge
of media. Media should be fanned and lay flat in the
tray.
Is the media properly loaded in the tray?
Go to step 2 Properly load
media.
2
Media may not have been cleared from a previous jam.
Is media in paper path?
Clear the paper
path.
Contact your next
level of support.
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